How home and furniture sellers run their European overseas warehouse: the problems they faced, what we did and the results.
A furniture seller used to ship direct from China, taking 12–18 days to deliver with frequent damage claims. After stocking the Paris and Strasbourg warehouses, orders go out on two-person local delivery and fragile items are re-reinforced before they leave the warehouse.
Buyers hesitated to order because “returns have to go back to China”. Offering prepaid local return labels (collected into our French and Spanish warehouses) removed that objection, and returned items are inspected and relisted rather than scrapped.
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